We are in the business of Technology Development and it's a service-based business. We don't offer any tangible product to our clients which can be returned for a refund.
48-Hour Refund Window
Developer agrees and acknowledges that it may entertain refund requests from the Client within 48 hours of the project initiation. In such a scenario, the Client agrees and acknowledges that the client shall accept a reasonable refund amount.
Refund Calculation
The reasonable refund amount may be actual fees paid reduced by relevant taxes and 10% administration charges.
Project Scope and Analysis
The client accepts, agrees, and acknowledges that IT project shall be executed based on a complete analysis and scope document. This shall be a prerequisite in order to make sure that Developer's teams get a complete understanding of the work needed to be done and thereby chances of project cancellation or termination shall be avoided.
Important: In case the client is unable to finalize the analysis and scope document then the client agrees and acknowledges that the developer shall never be held responsible for any refund.
Milestone-Based Projects
The client accepts, agrees, and acknowledges that IT project shall be under the purview of milestones (modules) which shall be taken as a basis for direction / road-map. Therefore, Both the parties agree and acknowledge that there shall be no question for any refund of completed milestones (modules).
However, Developer agrees and acknowledges that Developer may refund advanced fees (if any) for future milestones in the case of mutual termination of the project.
Intellectual Property Rights
The client accepts, agrees, and acknowledges that the client shall not have any rights including but not limited to IPR (Intellectual Property Rights) over any work done which is subject to refund. The client further accepts, agrees, and acknowledges that the developer shall be the sole owner for the said work done and may use it as per their requirements without any permissions from the client.
Policy Violations
If any client would approach our employees indirectly by-passing the company to complete the job by any external ways, in this case, the company is not bound to refund the amount already paid. The company is not bound to pay the refund if the client is breaching any of the company's policies.
Any approved refunds from our end we will process within 2-3 days and it will be credited with 5-7 business days.
